Privacy
Policy

Welcome to ReNuPrint ("we," "us," or "our"), a custom printing business based in Waterford, Ireland. We operate the website renuprint.com and provide services including custom T-shirt printing and personalised pet mugs. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

As a business operating within the European Union, we are committed to complying with the General Data Protection Regulation (GDPR) and applicable Irish data protection law. By using our services, you agree to the practices described in this policy.

01 — Information We Collect

Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

• Order Information: Name, email address, billing and shipping address, phone number, and payment details when you place an order for custom T-shirts or personalised pet mugs.
• Photo & Design Uploads: Pet photos and artwork you upload to our platform so we can create your personalised product. These images are used solely to fulfil your order.
• Personalisation Details: Custom text such as your pet's name or any other instructions you provide to personalise your order.
• Communications: Messages, feedback, and correspondence you send us via email, contact forms, or phone.
• Usage Data: IP address, browser type, pages visited, time spent on pages, referring URLs, and device identifiers collected automatically when you use our website.
• Transaction Data: Records of orders placed, products purchased, and payment history.

02 — How We Use Your Information

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your custom T-shirt and personalised pet mug orders.
• Using your uploaded pet photos and design instructions solely to create your ordered product.
• Communicating with you about your orders, design previews, and customer support requests.
• Sending transactional emails (order confirmations, design previews, shipping updates, receipts).
• Sending marketing communications, promotions, and newsletters — only with your consent, as required under GDPR.
• Improving our website, products, and services through analytics and user feedback.
• Detecting and preventing fraud, abuse, and security incidents.
• Complying with applicable Irish and EU legal obligations.

03 — Sharing Your Information

Sharing Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors, shipping carriers, cloud storage, email platforms) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, with appropriate notice to you.
• Protection of Rights: When necessary to protect the rights, property, or safety of ReNuPrint, our customers, or others.

04 — Cookies & Tracking

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience and gather usage data. Types of cookies we use:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart, login sessions).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We honor "Do Not Track" signals where required by applicable law.

05 — Data Retention

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to process orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Pet photos and design files you upload are stored only for as long as needed to produce and deliver your order, and to allow for easy re-orders if you choose. They are not used for any other purpose. You may contact us at any time to request deletion of your uploaded photos or order data, subject to our legal obligations.

06 — Security

Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, secure payment processing (we do not store full credit card numbers), and access controls limiting data to authorized personnel only.

07 — Your Rights

Your Rights

As we operate under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access (Art. 15 GDPR): Request a copy of the personal data we hold about you.
• Correction (Art. 16 GDPR): Request correction of inaccurate or incomplete data.
• Deletion (Art. 17 GDPR): Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Portability (Art. 20 GDPR): Request your data in a structured, commonly used, machine-readable format.
• Objection (Art. 21 GDPR): Object to processing of your data for direct marketing or other purposes based on legitimate interests.
• Restriction (Art. 18 GDPR): Request restriction of processing in certain circumstances.
• Withdraw Consent (Art. 7 GDPR): Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days as required by GDPR. You also have the right to lodge a complaint with the Data Protection Commission of Ireland at dataprotection.ie.

08 — Children's Privacy

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe we may have collected information from a child, please contact us immediately.

09 — Changes to This Policy

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes, we will provide more prominent notice — such as an email notification or a banner on our website — prior to the change taking effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

10 — Contact Us

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: